Effective Date: [DATE] · Last Updated: [DATE]
This Privacy Policy applies to the Follow Up Solutions website and services, operated by [RICK'S LLC] ("we," "us," "our"). It describes how we collect, use, and disclose your information when you respond to our advertisements, visit our websites - including followupsolutions.com, grow.followupsolutions.com, and app.followupsolutions.com (collectively, the "Sites") - contact us, or use our products and services (the "Services"). It also tells you about your privacy rights and how the law protects you. By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.
This Policy includes specific disclosures required by the laws of California, Colorado, Connecticut, Oregon, Texas, Virginia, and other states with comprehensive consumer privacy laws.
If you have questions, contact us at
[LINK "[email protected]" -> /cdn-cgi/l/email-protection]
or (808) 645-4509.
We value your privacy and are committed to protecting your personal information. When you provide your mobile number, you consent to receive SMS messages related to our services, including notifications, account communications, and (if you opt in) marketing offers. Your mobile opt-in will not be shared with third parties for marketing purposes.
Phone numbers may be processed by service providers (such as our SMS sender and CRM, GoHighLevel) only to deliver the messages you have consented to receive.
We collect the following categories of personal information:
Category
Examples
Identifiers
First and last name, email, phone number, postal address, IP address, account username, business name
Commercial information
Products and Services purchased, subscription tier, billing history
Financial information
Payment card information (processed by Stripe), billing address
Internet activity
Pages visited, links clicked, time on Site, referring URL, device and browser data
Geolocation (approximate)
City and state derived from IP address - we do not collect precise geolocation
Audio recordings
Sales, onboarding, and support calls (see Section 9)
Professional information
Job title, trade or industry, business size
Inferences
Profiles built from the above to evaluate fit for our Services
Sensitive personal information
Account login credentials, payment card information
We do not knowingly collect: precise geolocation, racial or ethnic origin, religious beliefs, sexual orientation, immigration status, genetic data, biometric data, health information, or information about children under 16.
We use personal information for these business and commercial purposes:
We will not use your sensitive personal information for purposes other than those permitted by California law without first offering you a right to limit such use.
We share personal information with the following categories of recipients:
Recipient
Purpose
Service providers (e.g., GoHighLevel, Stripe, hosting providers, email/SMS senders, analytics providers)
To deliver the Services on our behalf under written contract
Advertising partners (e.g., Meta, Google, TikTok, LinkedIn)
To deliver and measure advertising - this is "sharing" under California law
Professional advisors (lawyers, accountants, auditors)
For legal, accounting, and compliance purposes
Acquirers
In connection with a merger, acquisition, financing, or sale of assets
Government authorities
When required by law, subpoena, or court order
We require service providers to use personal information only for the purposes we authorize and under contractual obligations of confidentiality and security.
We do not sell personal information for money.
We do share the following categories of personal information with advertising partners for cross-context behavioral advertising (which is treated as a "sale" or "sharing" under California, Colorado, Connecticut, and other state laws):
You have the right to opt out of this sharing at any time.
[LINK "[email protected]" -> /cdn-cgi/l/email-protection]
with subject line "Opt Out of Sale/Sharing."
We do not knowingly sell or share personal information of consumers under 16 years of age.
We use cookies, pixels, software development kits, and similar technologies on our Sites to:
Managing cookies:
[LINK "optout.aboutads.info" -> https://optout.aboutads.info]
and
[LINK "optout.networkadvertising.org" -> https://optout.networkadvertising.org]
.
We do not use session replay technology on our Sites.
We record sales, onboarding, and support calls for quality assurance, training, recordkeeping, and dispute resolution. At the start of each call, we provide a verbal notice that the call is being recorded. By continuing the call after this notice, you consent to being recorded. If you do not wish to be recorded, please tell us at the start of the call and we will end or pause the recording.
Recordings are stored securely, accessible only to authorized personnel and our service providers, and retained as described in Section 10.
We retain personal information for as long as is necessary to provide the Services, fulfill the purposes described in this Policy, comply with our legal and accounting obligations, resolve disputes, and enforce our agreements.
Specifically:
Data Type
Retention
Customer account records
While the account is active, and indefinitely thereafter unless you request deletion or we determine the data is no longer needed for legal, accounting, or legitimate business purposes
Marketing leads
Indefinitely, until you request deletion or opt out, or until we determine the information is no longer needed
Billing and tax records
At least 7 years (required by law)
Call recordings (sales/onboarding/support)
Indefinitely, for training, quality assurance, and dispute resolution
Website analytics (identifiable)
Up to 26 months
Cookies
Session-only or up to 13 months, depending on type
Support tickets
While the account is active and for a reasonable period thereafter
You may request deletion at any time as described in Section 12. After deletion is processed, we may retain limited information necessary to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Depending on the state where you reside, you have some or all of the following rights:
Right
What it means
Right to know / access
Get a copy of the personal information we have about you
Right to delete
Request deletion of your personal information
Right to correct
Fix inaccurate personal information
Right to portability
Receive your information in a portable format
Right to opt out of sale/sharing
Stop us from sharing your information for cross-context behavioral advertising
Right to limit use of sensitive PI
Restrict use of sensitive personal information to limited purposes
Right to non-discrimination
We will not deny services, charge different prices, or provide a different quality of service for exercising your rights
Right to appeal
If we deny your request, you can appeal (Virginia, Colorado, Connecticut, Texas, Oregon)
You can submit a request in any of the following ways:
[LINK "followupsolutions.com/privacy-request" -> https://followupsolutions.com/privacy-request]
[LINK "[email protected]" -> /cdn-cgi/l/email-protection]
We will:
Verification. To protect your information, we will ask you to confirm details we already have on file (such as your email address and the last interaction we had with you). We may ask for additional verification if the request involves sensitive information.
Authorized agents. You may designate an authorized agent to make a request on your behalf. We will require written, signed authorization, and we will verify the identity of the consumer.
Appeals. If we deny your request and you reside in Virginia, Colorado, Connecticut, Texas, or Oregon, you may appeal by emailing
[LINK "[email protected]" -> /cdn-cgi/l/email-protection]
with subject line "Appeal." We will respond within 45 days (Virginia, Connecticut, Oregon) or 60 days (Colorado, Texas).
In the past 12 months, we have:
California residents may also designate an authorized agent. We do not offer financial incentives in exchange for personal information.
You may also request information about disclosures we have made for direct marketing purposes under California's "Shine the Light" law by emailing
[LINK "[email protected]" -> /cdn-cgi/l/email-protection]
.
Residents of Colorado, Connecticut, and Oregon have the rights described in Section 11, including the right to opt out of targeted advertising, sale, and certain profiling. We honor Global Privacy Control as a universal opt-out signal.
Virginia residents have the rights described in Section 11. We do not engage in profiling that produces legal or similarly significant effects.
Texas residents have the rights described in Section 11. As required by Texas law: We do NOT sell sensitive personal data. We do NOT collect or sell biometric personal data.
Residents of other states with comprehensive privacy laws (including Utah, Iowa, Montana, Tennessee, Indiana, Florida, Texas, New Jersey, New Hampshire, Kentucky, Maryland, Minnesota, and Rhode Island) have the rights granted by the laws of their state. Contact us as described in Section 12 to exercise them.
The Sites and Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, contact
[LINK "[email protected]" -> /cdn-cgi/l/email-protection]
and we will delete it.
The security of your personal information is important to us. We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit, access controls, and vendor due diligence. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
The Sites are operated from the United States. If you access them from outside the United States, your information will be transferred to and processed in the United States. By using the Sites, you consent to that transfer.
The Sites may contain links to third-party websites and services. This Policy does not apply to those third parties. We encourage you to read their privacy policies.
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent change. If we make material changes, we will notify you by posting a notice on the Sites or by email. We will update this Privacy Policy at least once every 12 months.
Follow Up Solutions LLC Email:
[LINK "[email protected]" -> /cdn-cgi/l/email-protection]
Phone: (808) 645-4509 Web: followupsolutions.com/privacy-request
For privacy-specific questions, please use
[LINK "[email protected]" -> /cdn-cgi/l/email-protection]
rather than general support channels.
See everything we do to help you grow your business so you can implement it yourself or let us do it for you.
[LINK "Book A Call" -> https://grow.followupsolutions.com?utm_source=website&utm_medium=cta&utm_campaign=book-a-call&utm_content=cta-wave]
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