Effective Date: [DATE] · Last Updated: [DATE] · Next Review Due: [DATE + 6 months]
These Terms of Service constitute an agreement between you and [RICK'S LLC], doing business as Follow Up Solutions. These Terms of Service ("Terms") bind Follow Up Solutions ("we," "us," or "our") and you, the individual or entity using our Services ("you," "Client," or "your"). By purchasing, accessing, or using any of our Services — or by checking the agreement box at checkout — you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
IMPORTANT: These Terms include a binding arbitration agreement and a class action waiver in Section 22. Please read them carefully.
You must be at least 18 years old, legally able to enter into a binding contract, and acting on behalf of a lawful business to use the Services. You agree to provide accurate information when registering and to keep your Account information current. You are responsible for all activity under your Account, including activity by your employees, contractors, and any other authorized users.
We provide marketing technology, websites, automation, and related services to home service businesses. The exact features available to you depend on your Subscription plan. We may add, modify, or discontinue features from time to time. We will not materially reduce the core functionality of your Subscription without notice.
We currently offer the following plans:
Subscriptions are available month-to-month or as a prepaid 3-month commitment. The 3-month commitment includes a complimentary Google Business Profile (GBP) optimization (valued at $400), provided as a one-time service at the start of the term.
Pricing is subject to change. We will give you at least 30 days' notice of any price increase, which will take effect at the start of your next billing cycle.
In addition to your Subscription fee, you will incur usage-based charges for phone numbers, messaging, voice, and number intelligence services. Rates are:
| Service | Rate |
| Local phone number | $1.15/month |
| Toll-free phone number | $2.15/month |
| SMS (US/Canada) | $0.0079/segment (inbound and outbound) |
| MMS (US/Canada) outbound | $0.02 per message |
| MMS (US/Canada) inbound | $0.01–$0.02 per message |
| Voice calls outbound | $0.0180/minute |
| Voice calls inbound | $0.0085–$0.0220/minute |
| Number intelligence | $0.005–$0.01 per function |
Rates are subject to change with 30 days' notice.
Digital wallet. You maintain a digital wallet balance for usage charges. When your wallet balance falls below the auto-top-up threshold, we will automatically charge your payment method to refill the wallet according to your selected preferences. You are responsible for monitoring your wallet and ensuring sufficient funds.
All payments to Follow Up Solutions are final and non-refundable, including Subscription fees, usage charges, and prepaid commitments. By signing up, you acknowledge that our products and Services are custom-built, immediately initiated upon payment, and non-reversible once delivery begins.
You agree not to initiate a chargeback or payment dispute for Services rendered. Filing a chargeback is a material breach of these Terms. We reserve the right to:
We may offer free trials, discounts, or promotional pricing from time to time. During a trial, limited setup may occur for information-gathering purposes; full Services are rendered only once paid billing begins. Promotional pricing applies for the period stated and reverts to standard pricing thereafter. Discounts do not modify any other term of this agreement.
Services are considered delivered and rendered once:
Standard build time is 7–10 business days following receipt of your completed onboarding form. Login assistance and onboarding support may be provided but are not a prerequisite for fulfillment.
If a payment fails:
Suspension does not relieve you of the obligation to pay outstanding fees.
You may cancel your Subscription at any time through the Platform or by contacting support. Cancellation becomes effective at the end of the current billing cycle, and you will not be charged thereafter. Early cancellation does not entitle you to a refund of any prepaid amounts or unused portion of a prepaid term.
You may cancel at any time by text or email to [RICK'S EMAIL]. Once you cancel, you will not be billed again after the end of your current paid period.
The Platform, our software, our website templates, our automations, our marketing materials, our brand, and all underlying technology and intellectual property are owned by Follow Up Solutions or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform and Services solely for your internal business purposes during your Subscription. All rights not expressly granted are reserved.
You retain ownership of your Client Content. You grant us a non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, and process Client Content as necessary to provide the Services and as permitted by our Privacy Policy.
Websites we build for you are provided to you under the license described in Section 13.1 and are hosted on our infrastructure. Upon termination of your Subscription, your right to use the website ends, and we are not obligated to transfer the website's source code, theme, or templates to you. You retain ownership of any custom Client Content (text, images, logos) you provided. If you registered your domain through us, ownership of the domain registration transfers to you upon request and payment of any applicable transfer fees.
If you provide us with suggestions, ideas, or feedback, you grant us an unrestricted, perpetual, royalty-free license to use it without obligation to you.
You agree NOT to use the Services to:
We may suspend or terminate Accounts engaged in any prohibited activity.
When you use the Platform to send SMS, MMS, voice messages, or emails to your customers and prospects, you — not Follow Up Solutions — are the sender. You are solely responsible for:
If you upload personal information about consumers (such as homeowners) to the Platform, you act as the "controller" or "business" under applicable privacy laws and Follow Up Solutions acts as the "processor" or "service provider." A separate Data Processing Addendum (DPA) governs that relationship and is incorporated into these Terms by reference. By uploading personal information to the Platform, you represent that you have:
You agree to indemnify and hold Follow Up Solutions harmless from any claims, fines, penalties, or damages arising from your communications or your processing of consumer data, as further described in Section 20.
We record sales, onboarding, and support calls between you and Follow Up Solutions for quality assurance, training, recordkeeping, and dispute resolution. We provide a verbal notice at the start of each call. By continuing the call, you consent to being recorded. If you do not wish to be recorded, please tell us at the start of the call. See our Privacy Policy for details.
These Terms begin when you accept them and continue until your Subscription is terminated.
You may cancel at any time as described in Section 12.
We may suspend or terminate your Account and these Terms, with or without notice, if:
Upon termination:
By opting in to our SMS services, you agree to receive text messages related to notifications, marketing offers, account authentication (2FA), and other service-related communications. Message frequency may vary. Standard message and data rates apply according to your mobile carrier's terms.
To opt out of SMS communications, reply STOP to any message you receive. For assistance, text HELP for support.
You must explicitly consent to receive messages from Follow Up Solutions. Consent may be given through our website sign-up forms, paper forms, or verbally through customer service interactions.
Messages may include alerts, reminders, promotional offers, updates, and other relevant communications. Message frequency varies based on your interactions with us and your preferences.
Follow Up Solutions does not guarantee that messages will be delivered without delays or failures. Such issues can occur due to factors outside our control, such as network problems or device compatibility.
You acknowledge that the messaging service must be used in compliance with all relevant laws, including those relating to privacy, telecommunications, and commercial communications.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. STONE SYSTEMS DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS. WE DO NOT GUARANTEE ANY SPECIFIC RESULTS, INCLUDING NUMBER OF LEADS, SALES, REVENUE, OR SEARCH RANKINGS.
You agree to defend, indemnify, and hold harmless Follow Up Solutions and its officers, directors, employees, contractors, and agents from and against any third-party claims, damages, liabilities, losses, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
We will promptly notify you of any claim subject to indemnification, and you will have control over the defense and settlement, provided that no settlement may be entered without our consent (not unreasonably withheld) if it requires us to admit fault or pay any amount.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the above limitations apply to the maximum extent permitted by law.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Before initiating any formal dispute, you and Follow Up Solutions agree to first attempt to resolve the dispute informally by emailing [RICK'S EMAIL] with a written description of the dispute. If we cannot resolve it within 30 days, either party may proceed under this Section.
You and Follow Up Solutions agree that any dispute arising out of or relating to these Terms or the Services will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in [RICK'S CITY], Texas (or remotely, at the parties' agreement). Judgment on the award may be entered in any court of competent jurisdiction.
YOU AND STONE SYSTEMS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding.
Either party may bring (a) an individual action in small claims court, or (b) a court action seeking injunctive or equitable relief for infringement or misappropriation of intellectual property.
You may opt out of this arbitration agreement by emailing [RICK'S EMAIL] within 30 days of first accepting these Terms with the subject line "Arbitration Opt-Out." Your email must include your name, business name, and a clear statement that you want to opt out. Opting out will not affect any other provision of these Terms.
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. Subject to Section 22, any action that is not subject to arbitration must be brought exclusively in the state or federal courts located in [RICK'S COUNTY], Texas, and the parties consent to personal jurisdiction and venue there.
Neither party will be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, government actions, internet or telecommunications failures, third-party platform outages, or labor disputes.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of all or substantially all of our assets without your consent.
We may provide notices to you by email to the address on your Account, by posting in the Platform, or on our website. You may provide notices to us at [RICK'S EMAIL].
We may modify these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on the Sites at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes your acceptance of the updated Terms.
By purchasing any Services from Follow Up Solutions or checking the agreement box at checkout, you confirm that:
Follow Up Solutions LLC · Email: [RICK'S EMAIL] · Privacy: [RICK'S EMAIL] · Phone: (808) 645-4509 · Web: followupsolutions.com
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Entity [RICK'S LLC]; phone (808) 645-4509; privacy-request page. 19 sections incl. "Mobile Communication Policy" (SMS opt-in), "Call Recording", state-specific disclosures (CA, CO, CT, VA, TX, OR). SMS consent line: "When you provide your mobile number, you consent to receive SMS messages related to our services, including notifications, account communications, and (if you opt in) marketing offers." Opt-out: "Reply STOP to any message to opt out at any time." Call recording: "We record sales, onboarding, and support calls for quality assurance, training, recordkeeping, and dispute resolution. At the start of each call, we provide a verbal notice that the call is being recorded. By continuing the call after this notice, you consent to being recorded."